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Terms & Conditions
Nurture Scalp runs by the company NURTURE SCALP AB (org. no:559478-7557)
PRICES
§ 1 All prices include VAT. The prices are daily prices and they are continuously updated. We reserve the right to change prices due to printing errors, changed taxes and the like.
ORDERING
§ 2 We reserve the right for possible final sales as well as stock balance, image and text errors in the web shop.
To purchase, you must be 18 years old. If you are under the age of 18, you must have a guardian's permission to shop from us.
PAYMENT TERMS
§ 3 Card payment
You can choose to pay with VISA, MasterCard, PayPal, Swish & Klarna. All card details are protected with SSL encryption, which means that no unauthorized person can see them. In addition to this, Visa and Mastercard's 3D-secure technology is also used, which allows you to use a personal code/password in connection with purchases. Contact your bank for more information about 3D-secure. Dibs is certified according to the international security standard PCI-DSS.
RIGHT OF CANCELLATION/OPEN PURCHASE
§ 4 According to the Distance Contracts Act, you have a right of withdrawal for 14 days. You do not have the right to cancel:
For more on the statutory right of withdrawal, see here.
4.1 If you want to cancel your purchase, you must notify us within 14 days of receiving your order by e-mail [email protected]
You must give us a clear message that you have canceled the purchase. You must show the packing slip/invoice/receipt that you received in your order and send a clear picture of the packaging and product if anything in your order is damaged.
Contact our customer service via email [email protected].
We will credit you within 30 days at the latest, remember to send a copy of your order.
4.2 When exercising the right of withdrawal, you pay the return shipping and are responsible for the condition of the goods after you have received the goods and during the return shipping. The product must be returned within 14 days from the date the notice of exercise of the right of withdrawal was given to Nurture Scalp AB. The item must be sent well packaged, in good condition and in the original packaging. If the product is not returned in acceptable condition, Nurture Scalp AB has the right to charge a cost for handling unsalable product. Returns must be made to Nurture Scalp AB according to the methods and instructions stated on the website, you can find these here.
Information on complaints
§ 5 You are always welcome to contact us via email [email protected].
In the event of a dispute, we will follow the General Complaints Board's recommendations.
How do you proceed with a complaint?
§ 6 Any errors and defects must always be reported to [email protected] where you state your name, address, e-mail address, order number and a description of the error. You must show the packing slip/invoice/receipt that you received in your order and send a clear picture of the packaging and product if anything in your order is damaged.
6.1 If we are unable to remedy the fault or supply a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping in the event of approved complaints.
6.2 We reserve the right to refuse a complaint if it turns out that the product is not faulty in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se.
Incorrect or incomplete address
§ 7 You, as a customer, are responsible for the correct telephone number and delivery address being specified on the order.
7.1 If the transport cannot be delivered or collected due to incorrect or incomplete address information and needs to be redirected to another package agent, the shipping company will charge a fee from SEK 250 and up (depending on distance etc.) for the extra costs that arise when forwarding. In order for Nurture Scalp AB to be able to carry out this change, this extra amount must be paid into our account. We will contact DHL and get back with the current amount.
7.2 If you are missing an ID card or have an expired ID card, we also cannot change the name of the shipment after the package has been sent. This is not allowed by DHL due to the risk of fraud.
7.3 Will the package be returned to Nurture Scalp AB due to incorrect or incomplete address information, etc., the package will be treated as "Unclaimed package"
Limitation of liability
§ 8 We take no responsibility for indirect damages that may arise due to the product.
We accept no responsibility for delays/errors as a result of circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, authority decision, reduced or non-existent delivery from the supplier.
Furthermore, no responsibility is taken for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.
All advice, tips and recommendations on dalarnaseko.se are followed at your own risk. We always recommend that you consult a doctor and specialist in case of impaired health.
PERSONAL DATA
§ 9 By shopping at nurturescalp.com, you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than is necessary to process your order. We never sell or disclose your data to third parties without a legal basis.
Nurture Scalp AB is responsible for the processing of personal data that you provide to us as a customer. Your personal data is processed by us in order to be able to handle your order and in the instances when you have requested newsletters or promotional offers - to be able to adapt the marketing to your individual needs.
The information below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).
What data do we store?
9.1 In order to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history.
Your data is stored as long as we have a legal basis to process your data, for example to fulfill the agreement between us or to comply with a legal obligation according to, for example, the Accounting Act.
9.1.2 Nurture Scalp AB is responsible for the processing of the personal data that you as a customer provide to us. The personal data, such as name, e-mail, address and social security number, will be used by dalarnaseko.se to administer, maintain and develop the customer relationship as well as for marketing Nurture Scalp AB and other products.
9.1.3 You can contact Customer Service if you want to make any changes to the data, be removed from the register or if you do not want them to be used for marketing. You have the right to receive information once a year about what information about you is in our registers and how it is used.
Freight company
9.2 In order to deliver your orders and complete our contract, we must share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. Email address and/or mobile number may also be shared with the shipping company for notification.
The shipping companies we cooperate with are: Postnord, DHL
Newsletter
9.3 If you have chosen to subscribe to our newsletter, your first name, last name and email address will be shared with our newsletter provider. This is to be able to keep you updated with information and offers for marketing purposes. We use Mail Chimp for sending newsletters.
This is how we protect your personal data
9.4 We use industry standards such as SSL/TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure manner. We use a Swedish platform, Quickbutik, which is operated by Quickbutik AB based in Helsingborg.
Changes to the General Terms and Conditions
9.5 We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be posted online on the website. The amended terms and conditions are considered accepted in connection with orders or visits to the website.
Click & Collect - PICK UP IN STORE
§ 10 When you order with Click & Collect, you pick up your package at Royal Roots in Grycksbo. You will receive an SMS when your order is ready for collection! The address is included in the confirmation email you receive when your order is complete.
10.1 If you have chosen Click & Collect but do not want to collect your package, we will contact you and ask you to pay the shipping for your package, which may cause your delivery to be delayed. Therefore, be sure to click on a shipping option.
DELIVERY TERMS
§ 11 SWEDEN; delivery time is usually 1-3 working days from the day of the order.
11.1 During high season and sales, delivery may take longer. You can find updated delivery times here >>
11.2 The delivery time applies to products that are in stock. Products that must be manufactured/ordered take additional time to deliver.
DHL - Drop off at the nearest DHL Service Point
Postnord Home delivery Delivery letter - LEFT AT THE DOOR or LETTER BOX
Postcode Pick up at agent - MyPack Home
11.2.1 Free shipping on Standard delivery for private individuals for purchases over SEK 799.
11.3 Royal Roots AB does not assume responsibility for Postnord's or DHL's delays or wrong deliveries.
11.3.1 In the event of a delay or non-delivery, it is the customer's responsibility to contact Postnord / DHL with the tracking number you received in your order.
11.3.2 In the event of a lost package at Postnord, both the customer and Royal Roots AB must each make a claim on the shipped goods according to Postnord's/DHL's terms and conditions.
10.4 Nurture Scalp AB reserves the right to change all information, prices, technical specifications, purchase conditions and product offers without prior notice. In the event that a product is sold out, Nurture Scalp AB has the right to cancel the order and refund any amounts paid. Nurture Scalp AB must also notify the customer if a replacement or equivalent sales item is available.
§ 11 Unredeemed packages are charged 5% of the sales value, however at least SEK 300 + shipping.
11.1 You agree to these terms when you place an order with us, so be sure to double check that you have entered the correct phone number to avoid not receiving notifications that your package is available for collection.
11.2 Remember to always pick up your delivery, even if you regret the purchase and are going to return it. Right of withdrawal procedures are taken care of after the liver/shipment has been collected.
Transport takes place with Postnord or DHL.